In eCommerce, reverse logistics refers to the product return process. Processing returned products can be both time consuming and costly, but the benefits significantly outweigh. When you make product returns easy and fast, consumers will jump to buy from you.
Consumers feel they are at a disadvantage because they cannot closely examine online goods before purchase. Six to eight percent of seller products are returned. For some sellers this percentage can go as high as 25%. Alarming, yes, but why do people return goods?
• They received the wrong product
• They don’t like the product, or it doesn’t fit them
• The product they received doesn’t match what they saw online
• Poor product quality
• Warranty claim (parts and repair)
• End of life returns
• Seasonal returns
All very valid reasons, given the fact that they cannot try out the product or examine its quality before making a purchase! Offering a world class return policy means building an efficient reverse logistics process.
Let’s talk about a free review of your reverse logistics process; Inbound Returns Shipped, Item Received in the Returns Facility, Accounting Visibility Reports, Company Repair, Recall or Parts Process, Disposition Process.
Contact us today to discuss the reverse logistics process for your eCommerce store.